Privacy Policy
Last Updated: 05 June 2026
Monnad Services Ltd is committed to protecting your privacy and handling your personal information responsibly, securely, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, contact us, apply for employment, make a referral, or receive services from us.
Contents
Who We Are
Monnad Services Ltd provides:
- Supported Accommodation
- Supported Living Services
- Hospital Step-Down Services
- Community Support Services
- Recovery-Focused Support
Our services are designed to support adults with mental health and related support needs to live safely, independently, and successfully within the community.
Contact Details
Monnad Services Ltd
1st Floor, North Westgate House
Harlow, Essex, CM20 1YS
Information We Collect
Depending on how you interact with us, we may collect different types of personal information.
Personal Information
- Name
- Address
- Telephone number
- Email address
- Date of birth
- Emergency contact details
Health and Support Information
- Mental health information
- Physical health information
- Support needs
- Risk information
- Care and support plans
- Referral information
Employment Information
- Employment history
- Qualifications
- References
- Right to Work documentation
- DBS information
Website Information
- IP address
- Browser type
- Device information
- Pages visited
- Website usage statistics
How We Collect Information
Information may be collected:
- Directly from you
- Through website contact forms
- Through referral forms
- From healthcare professionals
- From local authorities
- From commissioners
- From family members or advocates (where appropriate)
- Through job applications
How We Use Your Information
We use personal information to:
- Respond to enquiries
- Process referrals
- Deliver care and support services
- Develop support plans and risk assessments
- Meet legal and regulatory requirements
- Manage recruitment and employment
- Improve our services
- Communicate with healthcare professionals and partner organisations
- Safeguard individuals and staff
Legal Basis for Processing
We process personal information where:
- You have provided consent
- It is necessary to provide services
- We have a legal obligation
- It is necessary to protect someone's vital interests
- It is in the public interest
- It is necessary for health and social care purposes
Data Security
We take the security of your information seriously and implement measures including:
- Secure electronic systems
- Password protection
- Access controls
- Staff training
- Confidentiality agreements
- Secure storage and disposal procedures
Only authorised personnel have access to personal information.
CCTV
Where CCTV operates within our premises, it is used for:
- Safety
- Security
- Safeguarding
- Crime prevention
Appropriate signage will be displayed in monitored areas.
How Long We Keep Information
We only keep personal information for as long as necessary to meet:
- Legal requirements
- Regulatory requirements
- Contractual obligations
- Operational needs
Retention periods are based on NHS, social care, employment, and data protection guidance.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of information where appropriate
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where consent is relied upon
To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Monnad Services Ltd
1st Floor, North Westgate House
Harlow, Essex, CM20 1YS
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO).
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Legislation
- Regulatory guidance
- Industry best practice
- Our services
The latest version will always be available on our website.